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ISO

Quality policy

  1. We endeavour that all the companies of the Skrivanek Group provide services in compliance with the quality requirements and standards observed in EU markets.
  2. Our objective is to precisely define and meet our customers’ needs and expectations. Our priority is to direct our staff’s effort at customer’s needs.
  3. We aim to create adequate conditions for our staff to identify with the quality policy and its objectives as well as engage in the process of continuous quality improvement.
  4. We endeavour to guarantee the highest quality services by careful selection, monitoring and evaluation of translators.
  5. Our objective is constant facilitation of procedures and activities by means of regular checks and monitoring.

 

Quality policy objectives

  1. Analysis of opportunities and risks related to EU expansion with the new member states.
  2. Implementation of a comprehensive customer service programme.
  3. Application of the latest IT technologies in providing services to our customers.
  4. Introduction of a new employee incentive system for the company staff.
  5. Increasing staff engagement in the task performance by simplifying administrative procedures.
  6. Implementation of the selection and preliminary analysis procedures for the new company IT system.
  7. Fluid and successful process of the accounting system control.